TRAINING COURSES
Training solutions and courses available for your organisation include:
Safety Management Systems Course for any organisations in which SMS is a mandatory requirement. This 3-day course provides delegates with the theoretical and practical knowledge to implement and improve their organisation's SMS in full compliance with international (ICAO Annex 19 and Doc 9859) and European (EASA) regulatory requirements. Items covered include basic systems theory, safety policy and objectives formulation, organisational safety management structures, safety risk management (including hazard identification, risk assessment, and the use of hazard logs, risk registers and safety action plans), safety assurance (including reactive, proactive and predictive safety performance indicators), and safety communication, training and promotion. Additional areas include just culture, emergency response planning, management of change, state safety programmes, SMS gap-analysis and assessments, and an introduction to incident investigation.
Advanced Safety Performance Course. This 3-day course provides delegates with advanced-level theoretical and practical knowledge in organisational safety performance, and includes Resilience Engineering and High-Reliability Organisation (HRO) principles and techniques, advanced risk management including advanced bow-tie, practical use of the functional resonance analysis method (FRAM), Safety-II, System-Theoretic Accident Model and Processes (STAMP) and systems theory.
Human Factors and CRM Course. This 2-day course provides delegates with theoretical and practical knowledge to understand how humans interact within a complex socio-technical system such as professional aviation, and how to employ the latest crew resource management (CRM) techniques not only as a barrier against mishaps but to improve human performance within the system. Items covered include human error, fatigue risk management, stress, automation errors, perception, communication, decision-making, teamwork, organisational culture, violations, and situational awareness.
Incident and Accident Investigation Course. This 3-day course provides delegates with theoretical and practical knowledge to enable them to conduct or participate in a safety investigation following an incident or accident within their organisation. Subjects taught include data collection and analysis (ranging from basic techniques such as the Swiss Cheese model with HFACS, to advanced-level FRAM analysis), basic and advanced interviewing techniques, safety recommendation design, and international standardised report writing in accordance with ICAO Annex 13 and Doc 9756.
Custom Courses: Standalone custom tailored courses and workshops are available covering topics such as SMS Introduction, SMS Refresher, Emergency Response Planning, Risk Management, CRM, or any combination of the above listed courses or an abbreviated version of a course, depending on your organisation's training requirements. Custom courses may range in duration from 1 day to 5 days. Please contact us to discuss your requirements and we will be happy to deliver.
Who should take these courses?
Operators. The courses are designed from the perspective of the operator, and are therefore perfect for those working in aviation organisations who require organisational safety management training. Examples include accountable managers, board members, safety managers, safety department employees, other senior managers and post holders. The courses are also suitable for those on the Safety Review Board and Safety Action Groups (eg. pilots, cabin crew, engineers, technicians, technical aircrew, air traffic controllers, airport operations personnel, ground-support personnel, and so on). As outlined above, courses can be tailored at the appropriate level to meet the needs of a specific group if required.
The courses are suitable for all aviation operators, including commercial aviation, military, police, NGOs, HEMS, SAR, GA and business jet operators.
Regulators. Those working in their state's aviation authority need to understand how an organisation performs safety management in order to provide for competent oversight and auditing. These courses provide a regulator with all of the knowledge required to provide such oversight as part of a State Safety Programme, and to enable inspectors to recognise performance weaknesses or areas of an operator's SMS that are not meeting regulatory requirements.
Other Industries. Professional aviation, especially civil commercial jet transport in the developed world, is commonly referred to as an ultra-safe system. It is fair to say that the aviation industry has led the way in safety management for decades. Other industries can learn from aviation's approach to organisational safety and resilience, and adapt the same principles and techniques to achieve the same degree of safety performance and reliability. Professional aviation essentially operates as a complex socio-technical system, comprised of humans interacting with each other and with equipment and technology in a highly complex and tightly coupled system, where the consequences of mistakes can be catastrophic. Safety performance within such a system is therefore directly transferrable to other complex socio-technical systems, such as hospitals, power generation and distribution, military organisations, emergency response, police, coast guards, IT, and so on. Please contact us to learn how tailored courses can be provided within your industry.
“The ability to deal with a crisis situation is largely dependent on the structures that have been developed before chaos arrives. The event can in some ways be considered as an abrupt and brutal audit: at a moment’s notice, everything that was left unprepared becomes a complex problem, and every weakness comes rushing to the forefront.” (Lagadec, 1993).